Accessibility
People reach this site in bad situations — at night, in the cold, one-handed, stressed, sometimes injured. That makes accessibility a practical requirement rather than a compliance exercise. Our target is WCAG 2.2 Level AA.
What we have done
- Every page works with a keyboard alone. Focus is always visible, with a high-contrast outline that is never removed.
- A "Skip to main content" link is the first thing a keyboard or screen-reader user reaches on every page.
- Text and interface colours meet or exceed WCAG 2.2 AA contrast. The emergency call button was specifically chosen to hold contrast in direct sunlight on a phone.
- Pinch-to-zoom is never disabled, and the layout reflows to 320px without horizontal scrolling.
- Form inputs use a 16px base size so mobile browsers do not zoom unexpectedly on focus.
- Every form field has a real, associated label. Errors are announced, described in plain language, and linked to the field that caused them.
- Tap targets are at least 44 by 44 pixels, so gloved, cold, or unsteady hands can still hit them.
- Images and icons carry text alternatives, and purely decorative graphics are hidden from assistive technology.
- Motion respects prefers-reduced-motion. Nothing animates, auto-scrolls, or moves unexpectedly for users who ask it not to.
- Page structure uses correct heading order and landmark regions, so a screen reader can navigate by heading or region.
- The site is usable without JavaScript for reading content; interactive features degrade to a phone number.
Known limitations
Share My Location depends on your device's GPS and on granting a browser permission. If you cannot or would rather not use it, every form accepts a typed description instead, and calling +1 (613) 890-9008 always works.
The signature pad used on tow tickets requires a touch or pointer device. Where a customer cannot sign, our drivers record verbal authorization on the ticket instead — nobody is turned away over a signature.
Where third-party content appears — a payment page, a map, an embedded review — we cannot fully control its accessibility. Tell us if one of them blocks you and we will find another way to get you what you need.
If something does not work
Tell us. Call +1 (613) 890-9008. Describe the page and what happened, and we will fix it and tell you when it is done.
If a barrier on this site is stopping you getting help right now, do not work around it — call +1 (613) 890-9008 and a dispatcher will take the whole thing over the phone.